Terms and Conditions of Use

Acceptance of Terms and Use of Platform

By registering an account, accessing or using any services provided by kenzo188 through this website, you hereby fully and unconditionally agree to all terms and conditions contained in this document. This acceptance takes effect on the date you first register an account or use the kenzo188 platform.

kenzo188 reserves the right to amend, update or revise these terms and conditions at any time without prior notice. Any changes made will take effect immediately upon publication on this website. Your continued use of the platform after any amendment means you accept the updated terms.

Eligibility and Account Registration

To register and use the kenzo188 platform, you must meet the following requirements:

• Be at least 21 years of age on the date of registration.
• Register only one account per individual — multiple accounts are strictly prohibited.
• Provide true, accurate and up-to-date personal information during the registration process.
• Not be on any gambling prohibition list of any relevant regulatory body.
• Have full legal capacity to enter into a binding agreement under applicable local laws.

kenzo188 reserves the right to request document verification for identity confirmation purposes at any time. Failure to provide the required documents may result in account suspension or termination.

Deposits, Withdrawals and Payment Methods

The kenzo188 platform supports the following payment methods for deposits and withdrawals: Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrencies including USDT, BTC and ETH. All transactions are processed in Malaysian Ringgit (RM).

The transaction conditions that must be observed are as follows:

• The minimum deposit for all payment methods is RM30.
• The minimum permitted withdrawal amount is RM100.
• Withdrawals are processed within 15 minutes to 2 hours after the request is approved.
• Withdrawals may only be made to an account or digital wallet registered in the same name as the account holder.
• kenzo188 reserves the right to hold or investigate any transaction that raises suspicion.

Bonus and Promotion Terms

kenzo188 offers various promotions to registered members. The kenzo188 welcome bonus gives you 150% of your first deposit amount up to a maximum of RM1,500. This bonus is subject to a wagering requirement of 10 times the bonus value received before any withdrawal from the bonus portion can be made.

Calculation example: If you deposit RM100, you receive a RM150 bonus, bringing your account balance to RM250. The wagering requirement is RM150 × 10 = RM1,500 which must be met. If your first deposit is RM2,200, the maximum bonus is RM1,500 with an account balance of RM3,700, and the wagering requirement is RM1,500 × 10 = RM15,000.

• Each promotion has its own expiry date and conditions.
• Bonuses cannot be converted directly to cash without meeting the wagering requirements.
• kenzo188 reserves the right to withdraw any bonus if misuse or fraud is detected.
• Only one welcome bonus is given per new verified account.

VIP Programme and Weekly Cashback

kenzo188 offers a VIP membership programme with five tiers to reward user loyalty. Each tier provides a different weekly cashback benefit:

• Bronze — up to 0.3% weekly cashback
• Silver — up to 0.6% weekly cashback
• Gold — up to 0.9% weekly cashback
• Platinum — up to 1.2% weekly cashback
• Diamond — up to 1.5% weekly cashback

Eligibility to advance VIP tiers is determined based on your activity and loyalty to the kenzo188 platform. kenzo188 reserves the right to update this VIP programme structure from time to time, and members will be notified of any significant changes.

User Responsibilities and Prohibited Activities

As a user of the kenzo188 platform, you agree not to engage in any of the following activities:

• Using automated software, bots, or any unauthorised third-party tools to access the platform.
• Opening more than one account simultaneously for the purpose of claiming multiple bonuses.
• Sharing login credentials with another individual or allowing others to use your account.
• Engaging in any form of fraud, collusion, or manipulation of the game system.
• Uploading or posting content that is unlawful, offensive or harmful to other users.
• Using the platform for money laundering or any unlawful financial activities.

A breach of any of the above may result in immediate account termination, freezing of account balances, and appropriate legal action at kenzo188's discretion.

Limitation of Liability and Disclaimer

kenzo188 shall not be liable for any direct, indirect, incidental or consequential loss arising from the use of this platform, including but not limited to system outages, technical failures or undesired game outcomes.

The kenzo188 platform is provided on an "as is" basis without any express or implied warranties. kenzo188 does not guarantee that the platform will operate without interruption or be free from technical errors at all times.

Users are solely responsible for ensuring that their use of this platform is lawful under the local laws and regulations applicable to them. kenzo188 makes no representation regarding the legality of this service outside of permitted jurisdictions.

Account Closure and Service Suspension

Users may close their kenzo188 account at any time by contacting the customer support team via live chat or email at [email protected]. Account closure is subject to the following conditions:

• All active wagering requirements must be completed or cancelled before the account closure is processed.
• Any valid cash balance will be returned to the user via the registered payment method.
• Any unclaimed bonuses will be cancelled and will not be refunded.

kenzo188 also reserves the right to suspend or terminate a user's account without prior notice if there is a breach of terms and conditions, fraudulent activity, or for platform security reasons.

Responsible Gambling

kenzo188 cares about the wellbeing of our users. This platform is intended for entertainment purposes only and not as a source of income. We encourage all users to play responsibly and within their financial means.

If you feel that your gambling activity is starting to affect your personal, financial or social life, we encourage you to make use of the available self-protection tools, including deposit limits, loss limits and self-exclusion options. Contact our support team for assistance.

Applicable Law and Dispute Resolution

These terms and conditions are governed and interpreted in accordance with the laws of the jurisdiction in which kenzo188 is licensed under international licensing. Any dispute arising from or related to the use of the kenzo188 platform shall first be resolved through good-faith negotiation between both parties.

If a resolution cannot be reached through negotiation, the dispute will be resolved through binding arbitration in accordance with the rules set by the relevant licensing authority. The arbitration decision is final and binding on both parties.

If you have any queries or need clarification regarding these terms and conditions, you may contact the kenzo188 customer support team via live chat operating 24/7 or by email at [email protected].